Refund Policy

1. Automatic refunds for failed jobs

You are never charged for work the system could not deliver. When a generation job fails or times out, its reserved credits are automatically returned to your balance — no action needed.

2. Refunds on purchases

Unused credits from a purchase can be refunded in full within 14 days of payment, provided they were bought for personal use and not substantially consumed.

Refunds are issued to the original payment method through Dodo Payments and may take 5–10 business days to appear.

3. What is not refundable

Credits consumed by successfully completed generations.

Welcome or promotional credits, which have no cash value.

Accounts terminated for violating the Acceptable Use Policy.

4. How to request

Email billing@pixelflow-tools.com from your account address with your order ID. We respond within 3 business days.

Statutory consumer rights (for example EU/UK withdrawal rights) are unaffected by this policy.